GUIDES | For Retailers RSS

We are pleased to announce the launch of our new guaranteed Free 1-day Delivery (Get it fast) service available for selected MSRP products only. When guaranteed delivery is available on an item, it will be clearly marked on both the product and checkout pages with "Free 1-day Delivery (Get it fast)". If you order an item with Free 1-day Delivery (Get it fast), depending on the time of day and stock availability, we'll dispatch the order the same day and it will be delivered the next day. Free 1-day delivery is currently only available for purchases made DTW (Direct-through-website) though...

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The most efficient (and cost effective) solution available to you right now is to first launch your own store using the (Shopify + SyncLogic) platform/app integration. This enables you to effortlessly sync our entire product catalog using a one-time Connection Code. You can then add additional Shopify apps to expand and grow your business further. We enable our branded store retailers the ability to offer a custom branded experience for their customers with branded packing slips, personalised messaging and your own logo printed on the outside of every package. We recommend the following catalog-connection add-on for your Shopify store; SyncLogic...

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Whether you want to start a business or build a brand with Shopify, just making some extra cash as a part-time seller on eBay, Etsy or Amazon is still the best way to get started as a new seller online, even today. In the most simplest terms once you've created a retailer account with us you can begin selling our products on marketplaces such as eBay and Etsy with minimal fuss. You can search and browse our website for products you'd like to sell, download the product images to your device, and start creating listings directly on eBay and/or Etsy...

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Retailers can offer promotional discounts at any time as a way to increase sales and this can be especially useful during both 'peak' and 'off-peak' periods for a variety of reasons. For example; you may wish to offer promotional discounts during peak periods such as for an upcoming product launch or sales event. Conversely, promotional discounts can also be helpful during 'off-peak' or slow periods, when sales appear to be trending downwards and when nothing else seems to be working. We enable our retailers the ability to provide such promotional discounts on their own terms by not restricting when, where...

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If you're new to selling on Amazon or wish to enrol products into our Amazon FBA Enrolment Program (FBAE) you'll need to learn how to create offers (i.e. matching to an existing ASIN/detail page) or how to create new products (i.e. creating new ASIN/detail pages for your own brand). Though it may seem confusing at first, the process is actually relatively easy once you understand how listing on Amazon works. How to create offers (products that already exist in the Amazon catalog) The simplest and fastest way to start selling on Amazon is to simply create an offer against an...

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Our Amazon FBA Enrolment Program significantly reduces the cost of fulfilling your customer orders and offers our retailers lower shipping costs, better visibility on the Amazon marketplace, and FREE One-day Shipping for Amazon Prime members. Enroling in the program is easy. We've written a full step-by-step guide to help you create your first shipment. With these quick and simple steps, our Amazon FBA Enrolment Program can help you eliminate fulfilment headaches and scale your business quickly. On average, our retailers see a 20–25% increase in sales after enrolling their best selling lines into our Amazon FBA Enrolment Program. The following products...

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About us?Our brands' are managed exclusively through our official retailer program providing both individuals and businesses exclusive rights to sell our products. We provide both wholesale and direct-to-consumer fulfilment of your customer orders offering bespoke, established product ranges at competitive prices with 100% reliable supply, fast delivery and fantastic profit margins. What is dropshipping and how does it work? The concept of drop shipping is not new; in fact it is widely regarded as being one of the most popular ways to start a successful online business. Through becoming a retailer for our brands', you’ll have access to thousands of...

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There are two methods of creating fulfillment requests for your orders. We can either accept your orders individually known as DTW (direct-through-website). This is when you place your orders with us 1-by-1 through our checkout system. If you are producing a regular volume of sales or are typically selling multiple quantities please consider using Bulk Upload instead. Bulk Upload enables you to create fulfillment requests for multiple orders using a single file upload, is more time convenient for you, and more cost effective for multi-quantity-item orders. CREATING ORDERS (BULK UPLOAD) 1. Log in to your Customer Account. 2. Use the...

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SHIPPING RATES (DTW) Direct-through-website (United Kingdom) DOMESTIC SHIPPING - Within the United KingdomStandard Shipping via Royal Mail 2nd Class (2-3 working days) - FREE Shipping within the UK - £1.99 Shipping applies to Wax Melts & Candles - £2.95 Shipping applies to George Home products (up to 7 working days)   1-day Shipping via Fulfilment by Amazon (FBA) - Free 1-day Delivery (Get it fast) available on selected items only. Learn how to enrol your products into our FBAE (Fulfilment by Amazon) Enrolment program → SHIPPING RATES (BULK UPLOAD) How to create orders via Bulk Upload? DOMESTIC SHIPPING - Within...

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It is often an unavoidable fact that you will receive occasional complaints from your customers. To help you deal with these problems, we've written procedural guidelines for dealing with the most common of issues. In most cases, self-resolution will be possible. However, for more complicated matters we recommend that you visit your Customer Account and use the "Update Order" form to request a more tailored response template. In most cases we'll normally deal with your request within 1 business day.Although there are many ways in which a customer might complain about an order, most complaints fall into six common categories....

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