HELP SECTION | The Official Merchant Programme RSS

What is Dropshipping? The concept of drop shipping is not new, in fact it is widely regarded as one of the most popular ways to start a successful online business. When you partner with us, you’ll have access to thousands of products without the hassle of storing any physical stock or having to ship a single order. Instead, when you sell a product, you simply purchase the product from our website at a discounted price and have it shipped directly to your customer, 100% hassle free! As a result, you’ll never see or handle a single product.How to Start a...

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We've created a quick Step-by-step Guide to make it as easy as possible. There are two methods of creating fulfillment requests for your orders. We can either accept your orders individually whereby you place them 1-by-1 through our checkout system or alternatively, for larger volume sellers, we also have a Bulk Upload form which enables you to create fulfillment requests for multiple orders at once with a file upload. IMPORTANT! The processes shown below apply only if you are using "Bulk Upload" to submit your orders through the "Account" section of this website. This typically applies to sellers' with a...

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From time to time it is often an unavoidable fact that you will receive occasional complaints from your customers. To help you deal with these problems, we've written procedural guidelines for dealing with the most common of issues. In most cases, self-resolution will be possible however for more complicated matters, we recommend that you contact us first for advice before dealing with your customers complaint. You can do this by contacting us via our Seller Support Channel on Slack. In most cases we'll normally deal with your request within 1 business day.Although there are many ways in which a customer...

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Every now and again you will encounter an unreasonable customer and no matter how well you've resolved their complaint, they'll still leave you dry with negative feedback. As frustrating as it sounds, we've dealt with this problem for years and have built a resolution process with a high success rate.To help you resolve your own instances of unfair or unjustified negative feedback you can follow our Feedback Removal Process as outlined below.As a general rule of thumb, we class all Neutral & Negative Feedback as Negative. Only Positive Feedback is good enough for us which means anything but, must be...

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IMPORTANT ANNOUNCEMENTDue to the rise in Coronavirus cases across Europe in recent weeks many countries have introduced fresh new Covid-19 restrictions which may impact European bound shipments to these destinations. To help manage your customer expectations in advance we have pro-actively tailored an email template for which you can use in the meantime. ***************************************************START CORONAVIRUS EUROPEAN SERVICES DELAY TEMPLATE ==>Thank you for your email although I am very sorry to hear that your order has not arrived. Due to the rise in Coronavirus cases across Europe in recent weeks many countries have introduced fresh new Covid-19 restrictions which may impact...

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If your trading as a Business Seller and you offer a returns policy your customer may be entitled to return an item for any reason, even if they've changed their mind. Distance Selling Regulations stipulate that any Business Seller must offer a mandatory (at a minimum) 14 Day Returns Policy (although, eBay requires some categories such as fashion to be extended beyond this to 30 days). The Buyer is therefore entitled to return an item (at their own expense) for any reason.Private Sellers are except from DSR and do not have to offer a returns policy. Please however bear in...

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When pricing items for sale you'll want to be mindful of any applicable shipping costs. We recommend a best practice of always adding the Shipping Cost into your Selling Price. By doing so, you'll instantly gain a competitive advantage when you offer Free Shipping. Since you've built the cost of Shipping into your selling price, you already know you're covered. Below you'll find our current Shipping Rate Guide including the services available for each weight band and the associated cost. IMPORTANT! Rates shown below apply only if you are using "Bulk Upload" to submit your orders through the "Account" section...

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