How to Fulfill Your Orders

We've created a quick Step-by-step Guide to make it as easy as possible. There are two methods of creating fulfillment requests for your orders. We can either accept your orders individually whereby you place them 1-by-1 through our checkout system or alternatively, for larger volume sellers, we also have a Bulk Upload form which enables you to create fulfillment requests for multiple orders at once with a file upload.

IMPORTANT! The processes shown below apply only if you are using "Bulk Upload" to submit your orders through the "Account" section of this website. This typically applies to sellers' with a manual integration and Official Partner Stores only. If you are using any of our fully integrated supplier/retailer solutions such as Avasam, Spocket, Modalyst or Syncee, then your customer orders will be sent to us automatically -thus you can ignore the steps below.


1. Go to our Store and log in to your Customer Account.

2. Use the Bulk Upload form to upload your orders with 1-Click.


1. Go to our Store and log in to your Customer Account.

2. Once logged in, head back to our Storefront.

3. Use the Search Function on our Site to Search for the Product by SKU. You can also search for the product by name, however since every single product on our Store has a unique SKU, it's always best practice to find your sold products by SKU to avoid ordering the wrong product!

4. Locate the correct product by confirming it's SKU against that of the item you've sold, simply click “Buy it Now“ and then head to the "Checkout".

5. At the checkout you can add ”Notes" to your order if there are any special requirements. In some cases your Buyer's may leave notes about delivery, so it's worth checking to see if your Buyer has left a note on the order, and if so, make sure to include it here at the checkout.

6. Click the "Checkout" button to continue to next page where you will enter the details of your Customer. By default, this page may save details from your previous order, so make sure to change this to your new Customer details!

Please DO NOT provide us with your Customers email address. We won't be communicating with your customer. All dispatch notifications will be handled by the platform on which you sold the item. You however will receive a dispatch notification as soon as we’ve shipped your customers order.

Use the Discount Code box at checkout (on the right hand side) to enter your Your Unique Discount Code. To locate your Unique Discount Code, simply navigate to the account section here

It is NOT possible to create a fulfillment request using your unique discount code in conjunction with any other promotional offer, or use of redeemable credit. Such orders may be rejected and you will be informed. Please use our Bulk Upload form to prevent your orders from being unnecessarily delayed or even cancelled.

8. Click "Continue to Shipping Method" and select the most appropriate shipping method. If the shipping cost is more than you expected, you've probably missed calculated your costs. To help you calculate your shipping costs correctly see Calculating the Cost of Shipping with our Shipping Rate Guide.

9. Click "Continue to Payment Method" to enter your payment details and to complete your purchase. There are 3 methods of payment available.

  • PayPal
  • Credit/Debit Card
  • Credit/Debit Card by Telephone
Choose the most appropriate option. Remember, if paying by Debit or Credit to select "Use a different billing address" since your Credit/Debit Card will not be registered to the same address as your customer.

10. Click "Complete Order" to place your order.
Congratulations, you have now placed your order! Within a few minutes you'll receive a confirmation email confirming the details of your order. If any of these details are incorrect, please get in touch with us as soon as you can. As soon as you're order has been dispatched, we'll let you know.

Get Started Today.

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