HELP SECTION | The Official Merchant Programme RSS

If your trading as a Business Seller and you offer a returns policy your customer may be entitled to return an item for any reason, even if they've changed their mind. Distance Selling Regulations stipulate that any Business Seller must offer a mandatory (at a minimum) 14 Day Returns Policy (although, eBay requires some categories such as fashion to be extended beyond this to 30 days). The Buyer is therefore entitled to return an item (at their own expense) for any reason.Private Sellers are except from DSR and do not have to offer a returns policy. Please however bear in...

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When pricing items for sale you'll want to be mindful of any applicable shipping costs. We recommend a best practice of always adding the Shipping Cost into your Selling Price. By doing so, you'll instantly gain a competitive advantage when you offer Free Shipping. Since you've built the cost of Shipping into your selling price, you already know you're covered. Below you'll find our current Shipping Rate Guide including the services available for each weight band and the associated cost. IMPORTANT! Rates shown below apply only if you are using "Bulk Upload" to submit your orders through the "Account" section...

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