Seller Success Wiki

Our program is extremely well established (est. 2013) and has been running successfully for many years. We've written a ton of user guides and tutorials that'll be sure to help you get started quickly.

Sell Bundled Items to Benefit from Combined Shipping Discounts

Sell Bundled Items to Benefit from Combined Shipping Discounts

Since we’re always looking out for ways to help you sell and earn more with the Official Merchant Programme, we'd like to share with you a secret to success...Did you know? You can add more value to your offers by carefully selecting items and creating unique bundled lots. Essentially you're sell...

The Importance of Communicating Your NextDay Shipping Orders

The Importance of Communicating Your NextDay Shipping Orders

To help us ensure that your NextDay Shipping Orders are always dispatched on-time, we ask that you communicate this with us each time your Buyer pays a premium for our NextDay Shipping option.You should communicate this with us via our Seller Support Channel (on Slack).Whilst every effort is made...

An Introduction to the Official Merchant Programme

An Introduction to the Official Merchant Programme

Welcome to the Official Merchant Programme Let us begin by congratulating you on discovering our unique, one-of-a-kind drop shipping program designed to bring back the real opportunities of drop shipping before it came the “ultimate race-to-the-bottom”, where thousands of want be sellers all bat...

Frequently Asked Questions? Dropshipping Uncovered

Frequently Asked Questions? Dropshipping Uncovered

What is Dropshipping? The concept of drop shipping is not new, in fact it is widely regarded as one of the most popular ways to start a successful online business. When you partner with us, you’ll have access to thousands of products without the hassle of storing any physical stock or having to s...

How To Place Your Dropship Orders

How To Place Your Dropship Orders

We've created a quick Step-by-step Guide to make it as easy as possible. There are two methods of creating fulfillment requests for your orders. We can either accept your orders individually whereby you place them 1-by-1 through our checkout system or alternatively, for larger volume sellers, we ...

Dealing with Customer Complaints

Dealing with Customer Complaints

From time to time it is often an unavoidable fact that you will receive occasional complaints from your customers. To help you deal with these problems, we've written procedural guidelines for dealing with the most common of issues. In most cases, self-resolution will be possible however for more...

Resolving Neutral & Negative Feedback

Resolving Neutral & Negative Feedback

Every now and again you will encounter an unreasonable customer and no matter how well you've resolved their complaint, they'll still leave you dry with negative feedback. As frustrating as it sounds, we've dealt with this problem for years and have built a resolution process with a high success ...

Dealing with Claims of Item Not Received

Dealing with Claims of Item Not Received

It's inevitable that you will incur claims of non-receipt from your buyers from time to time. Due to the relative low value of the thousands of orders that we typically dispatch every week, we're not able to offer partially or fully tracked services for such low value items. For this reason, we i...

Dealing with Customer Return Requests

Dealing with Customer Return Requests

If your trading as a Business Seller and you offer a returns policy your customer may be entitled to return an item for any reason, even if they've changed their mind. Distance Selling Regulations stipulate that any Business Seller must offer a mandatory (at a minimum) 14 Day Returns Policy (alth...

Top Tips When Listings Products Online

Top Tips When Listings Products Online

High Resolution Product Images can be downloaded from our product pages directly. To do this, simply right click the product image and hit "view image" to display the full resolution version of the image. You can then right click again and save the image to your computer. Informative product desc...

The Basic Seller Strategy - Dropshipping with eBay and Amazon

The Basic Seller Strategy - Dropshipping with eBay and Amazon

We've introduced a Basic Seller Strategy for new sellers looking to build a profitable online business selling products from our catalogue through the Official Dropship Beta. This strategy aims to provide you with a better understanding of what steps you need to take in order to be selling succes...

The Absolute Beginners Guide to Dropshipping

The Absolute Beginners Guide to Dropshipping

Do you find your ambitions are often hindered by financial restrictions? Well thankfully when it comes to Dropshipping, starting a business has never been more affordable. All of the tools you need to start selling online are right here at your disposal—and it can all be achieved without spending...

Avoiding Trademark, Misuse of Brand Name & Other Listing Violations

Avoiding Trademark, Misuse of Brand Name & Other Listing Violations

It's highly advisable to ensure your account remains in good standing at eBay, Amazon or wherever you might be selling your items. Therefore you'll need to be aware of the rules surrounding the use of Trademarks & Brand Names.We've been doing this for a very long time so we've already encount...

Calculating the Cost of Shipping with our Shipping Rate Guide

Calculating the Cost of Shipping with our Shipping Rate Guide

When pricing items for sale you'll want to be mindful of any applicable shipping costs. We recommend a best practice of always adding the Shipping Cost into your Selling Price. By doing so, you'll instantly gain a competitive advantage when you offer Free Shipping. Since you've built the cost of ...